ExCeL London is one of the UK’s largest and busiest event venues, often welcoming up to 70,000 guests in a single day across its 100-acre private campus. As Head of Security, Henry Havis sought a streamlined, user-friendly incident management system that could support fast-paced, high-volume operations, while enabling strategic oversight of security, counter-terrorism, safety, and visitor experience.

ExCeL’s previous incident management systems were overly complex and not suited to frontline security workflows. Key pain points included:

• Slow, complicated reporting processes
• No mobile app for real-time ground reporting
• Delays in control room visibility
• Fragmented data that limited post-event analysis
• Difficult system onboarding for new staff

Halo delivered a fast, flexible, and highly intuitive platform that frontline teams could start using immediately, just like a social media app. The system allowed ExCeL to log everything from slips, trips, and thefts to anti-social behaviour and lost property directly from the ground, with instant updates shared across the control room. Halo’s Reports & Analytics functions mean leadership teams can track trends by location, time, and frequency, helping gain strategic insight through data.

Reports are now logged live from the scene, with no delay in passing information to the control room, dramatically improving response times and situational awareness, with staff describing the HaloApp as “as easy as Facebook.”.