How Halo is Helping Liverpool One Protect 22 Million Yearly Visitors
Introduction
Liverpool ONE is one of Europe’s leading open-air retail and leisure destinations, home to over 170 tenants including high-street favourites, premium brands, restaurants, and attractions. To ensure exceptional service delivery and a safe, seamless visitor experience, Liverpool ONE deployed the Halo System across its Guest Services and Retail Security teams, with remarkable results.
The Challenge
Before Halo, incident reporting was underutilised, with fewer team members having access to reporting tools, leading to gaps in operational awareness. The Security team needed to improve the volume and quality of incident reporting, team autonomy and accountability and improve oversight of crime trends and response times. Manual processes meant there was no clear audit trail, and team members lacked the digital tools to work proactively.
The Solution
Liverpool ONE deployed The Halo System to bring both their Guest Services and Security operations onto one intuitive platform. With fast onboarding, mobile user access, and multiple team access, Halo enabled both teams to work more efficiently, track activities with greater consistency, and respond proactively to daily demands across the 170-tenant estate, whilst providing team leaders with clear and accessible oversight of all operations, with easy 1-click downloadable reports and analytics.
Since we launched Halo in late August, we have seen over a 900% increase in reporting of Crime and Security incidents. This is due to the increased access to a lot more team members, and Halo encouraging a positive reporting culture and more team autonomy. The ease of use makes the reporting far quicker and much more user-friendly for our diverse range of operators and teams, and has allowed us to put so much process into one platform – resulting in a huge efficiency gain across the estate.
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