It’s Time for an Industry Wake Up Call.

In an era marked by increasing public safety concerns, evolving legislation, and heightened accountability, “good enough” is no longer good enough. Organisations must now adopt robust systems to document and analyse critical events.

 What aviation solved decades ago, our sector is only just waking up to: every operation needs a single source of truth. This is why we started The Black Box Mandate.

The Hidden Cost of ‘Not Knowing’

New Public Safety research exposes the hidden costs of fragmented safety operations — from billion-pound liability claims to reputations that never recover.

• £5 billion in public liability claims are paid out annually in the UK, much of it from incidents in public spaces like stadia, campuses, and transport hubs.
• Compensation for public liability claims ranges from £16,770–£1,000,000 per case.
• Over 60% of venues and events still rely on radios, spreadsheets, or manual logs to manage critical incidents.

The biggest risk isn’t the incident itself. It’s the cost of not being able to prove what really happened. Read the full report to discover new insights.