How Halo Helps Excel London Coordinate Complex Venue Operations Across 250+ Security Personnel

4m

Visitors annually

400+

Exhibitions every year

250+

Security personnel

100%

User adoption

Introduction

ExCeL London is one of the UK’s largest and busiest event venues, often welcoming up to 70,000 guests in a single day across its 100-acre private campus. Their security team sought a streamlined, user-friendly incident management system that could support fast-paced, high-volume operations, while enabling strategic oversight of security, counter-terrorism, safety, and visitor experience.

The Challenge

ExCeL’s previous incident management systems were overly complex and not suited to frontline security workflows. Key pain points included:

Slow, complicated reporting processes
No mobile app for real-time ground reporting
Delays in control room visibility
Fragmented data that limited post-event analysis
Difficult system onboarding for new staff

The Solution

Halo delivered a fast, flexible, and highly intuitive platform that frontline teams could start using immediately, just like a social media app. The system allowed ExCeL to log everything from slips, trips, and thefts to anti-social behaviour and lost property directly from the ground, with instant updates shared across the control room. Halo’s Reports & Analytics functions mean leadership teams can track trends by location, time, and frequency, helping gain strategic insight through data.

Reports are now logged live from the scene, with no delay in passing information to the control room, dramatically improving response times and situational awareness, with staff describing the HaloApp as “as easy as Facebook.”.

Our collaboration with Halo has delivered significant operational value, enhancing team capability, consistency, and confidence. The delivery of high-quality training, coupled with continuous platform improvements and responsive support, has strengthened our incident response effectiveness and elevated our overall security maturity. This ongoing investment in both personnel and technology is driving a more proactive, resilient, and operationally aligned security posture across Excel London.

– Jason Cox, Head of Security