Luton International Carnival is Europe’s biggest one-day carnival, attracting over 150,000 people to the streets of Luton every year. With so many public, private, and voluntary sector partners involved, event organisers at Luton Borough Council and UK Centre for Carnival Arts needed a fast, effective way to unify communication across over 30 teams and agencies, streamline carnival security operations, and ensure public safety.

In crowded, high-traffic events like Luton Carnival, even a momentary separation can escalate quickly, especially for children or vulnerable adults. Historically, searching for missing persons relied on:

• Delayed reporting through radio or verbal relays
• Inconsistent incident logging across partner organisations
• Limited ability to share identifying information quickly
• Disjointed communication between stewards, security, police, and welfare teams

The Halo System provided a single, unified digital platform to instantly report and track missing persons. Through instant reporting and real-time updates, secure image and multimedia sharing for fast identification, and seamless inter-agency communication, Halo turned what could have been hours of confusion into a coordinated, minutes-long response.

Thanks to Halo’s instant incident logging and multimedia functionality, three missing people were located and safely reunited in record time. Key information like photos, last-known locations, clothing descriptions were shared instantly across 30+ team dashboards through 1 alert. Secure sharing also meant they could distribute information to police & emergency services effortlessly, if required.