The SSE Arena, Belfast is Northern Ireland’s premier entertainment venue, and home to the Belfast Giants – the only professional ice hockey team on the island of Ireland. First opening its doors in 2000, The SSE Arena has attracted countless international performers, sporting events, exhibitions and conferences, and has established itself as key location on major European and World tours.

In early 2024, The SSE Arena partnered with Halo Solutions to modernise its operational infrastructure. Its goal? To streamline 24/7 activity across multiple departments, increase accountability, and improve real-time visibility ahead of and during events, all while enhancing safety and efficiency for their over 700,000 yearly visitors.

As one of Northern Ireland’s largest and most versatile indoor venues, The SSE Arena faces complex operational demands, from managing large crowds and delivering seamless visitor experiences to coordinating multi-departmental teams across a wide estate. With multiple environments running simultaneously, the team needed a centralised platform to:

• Coordinate teams across departments, like cleaning, security, customer services, and maintenance
• Track and manage incidents with clarity and speed
• Streamline pre-event planning and day-to-day operational tasks
• Improve situational awareness across both major events and 24/7 operations
• Maintain full visibility and auditability of live activity before, during, and after events

The Halo System enabled the Arena team to bring all key operational areas into a single, connected system. By digitising reporting, streamlining task management, and enabling mobile reporting, Halo supported The SSE Arena to transform their operations.

Most notably, the Arena team has utilised HaloTaskManager to streamline pre-event planning, replacing 130+ fragmented tasks with a single, smart checklist structured with sub-tasks, toggles, and drop-downs. They’ve also taken advantage of the new module’s recurring task automations to reduce admin time and ensure consistency in 24/7 repeat daily task operations.